Frequently Asked Questions


Where are you located?
We are in the Minneapolis / St. Paul area, Minnesota, USA.


What types of merchandise do you sell?
Online, name brand recognition is everything. When a customer can't physically hold the item, they can rely on the quality of name brand merchandise they have purchased and owned in the past. For this reason - we limit ourselves ONLY to items with high name recognition and general customer satisfaction. We don't care what the item is - as long as it is a quality name brand. From clothing to housewares, sporting goods to office supplies... we can sell everything.


Do you sell counterfeit/stolen merchandise?
Not only do we not sell counterfeit or stolen items, if any of our clients attempted to give us such items, we would immediately turn them into the appropriate authorities.


What are your credentials?
Our best credential is our online feedback rating. You can judge a lot by what customers say, and we invite you to view our feedback HERE.


As a store owner, I prefer to remain anonymous to my suppliers and your online customers. Is this possible?
Absolutely. We feel that discretion is of utmost importance in the identity of the stores we sell for. Perhaps your suppliers would prefer you not be selling online. Perhaps your customers would not like to see your merchandise retail lower online. We realize these are concerns that all store owners might have, and we would not divulge the name of any of our clients.


How do you pronounce "SUSAMY"?
It is a combination of our names: Susan, Amy.
Although almost everyone pronounces it "suss-umy" we prefer to hear "sooz-ay-mee".


My retail store is not located near Minneapolis / St. Paul.
Do you think we can still work together?
Perhaps. Write us, we can see.


Would you sell my merchandise on a consignment basis, or buy it to resell?
We can do either. We understand that trust is built over time, and that most store owners would probably be far more comfortable with us purchasing items and reselling them on our own. This is fine, however we prefer consignment for several reasons. First, we don't want to put our entire life savings in purchasing overstock from your store. Second, you are guaranteed to receive the highest possible dollar amount available per item if we pay you on a commission basis. Third, it keeps things easy for us and fast for you. Some retailers have business stipulations specifically prohibiting consignment resale of their items - in instances like this, we would be happy to buy and resell. However we pay you for your merchandise, our main goal is to cultivate a long term relationship with each store owner, so that each store owner keeps giving us merchandise to sell and we keep giving each store owner surprisingly large amounts of money for their merchandise.


When selling on consignment, where are the items stored while they are for sale?
We provide storage for items while they are for sale.


When selling on consignment, how is payment received for the items?
We receive the payments from the buyers, deduct all applicable fees, then pay you in a lump sum.


When selling on consignment, how do you track my inventory?
We will provide you with detailed spreadsheets that show you all pertinent information for every single item - including what it is, the date it sold, what it sold for, all fees incurred... all information you would want to know for each item so you can easily see your profit per item.


When selling on consignment, what insurance do I have that you won't steal my items?
We honestly have no interest in stealing your items. If we stole 1 item from you, our business relationship would be over. We are much more interested in sharing a profit over a number of years with a store owner than we are interested in stealing an item and ending this ongoing profit. But, in the interest of everyone's piece of mind - we encourage store owners to provide us with inventory lists of merchandise given to us, which we will double check before taking the merchandise into our possession. As we sell items, we will keep an ongoing inventory of stock on hand. When you receive payment, you will receive the detailed spreadsheet that tells you each item that sold.


What happens to merchandise that does not sell?
If we think it still might sell - we will try to sell it a second time. If we think it won't sell, we will return it to you. Fees are incurred for items that don't sell, so we try not to waste your money or our time with non-sellable items.


Who ships the items?
We do.


Who photographs the items?
We do.


Who describes the items?
We do.


What price should I sell my stuff for?
As a general rule: start your item at 75% off retail. Let buyers bid the price up to what they will. If you are comfortable with this - then everything will go great. Our main goal is to SELL. Offer buyers a great price, and they will buy. We offer both an online-auction format and a fixed-priced format, assuring you the best price possible at any given moment.


Who photographs the items?
We do.


Do you offer refunds to bidders?
Refunds are rare, but they occasionally occur. To protect our eBay feedback rating, we will do refunds when necessary. The original eBay and any PayPal fees do not change when refunds occur. For our commission fees when a refund occurs: if we feel that you gave us incorrect information or omitted pertinent information about your item and this resulted in the refund, we will keep our commission fees. For all other circumstances, we will give you back or appropriately adjust our original commission fees.


Can I bid on my own stuff so that the bid prices go higher?
Absolutely not. If we even suspect that this is happening, we will immediately terminate our selling relationship with you. We pride ourselves on our honesty, and expect nothing less from the people we work with.


What do you charge?
Click HERE to see the services we offer.